Website help
Use the search box at the top of the webpage to do a keyword search. This will bring up all instances of the word on our website.
Use the digital assistant (the blue circle containing a white speech bubble) at the bottom right-hand side of the webpage. This pre-programmed help should be able to point you in the right direction for common actions, such as booking an appointment, ordering a repeat prescription, seeing test results, etc.
Use the change language option (look for the Union flag icon at the bottom of the page) and select a different nation’s flag to change the website language from English to a language of your choice.
Is my information safe if I use the Digital Front Door by Paco Blinx?
Marcham Road Family Health Centre started using a digital product called the Patient and Care Optimiser on 7th August. It is produced by a company called Blinx Solutions (trading as Blinx Healthcare). They are a UK-based technology company and the product is currently live in practices across England.
Blinx are named as a data processor in Marcham Road’s General Data Protection Regulations documentation. What that means is that confidential patient data passes into their UK-based servers so that we can use that data for direct patient care. No information is shared outside Marcham Road Family Health Centre and the product has passed the rigorous standards set by NHS England for confidentiality and security. The team at Marcham road remain the Data Controllers for your confidential data.
All data analysis on the data held in Blinx is done by Marcham Road staff and only for direct patient care.
FAQs – How to…
How to advise my friends/relatives about using online services when they cannot – please reassure them that they can continue to call the practice and book by phone. We hope that once patients have used the online booking system a few times that the large majority of patients will prefer booking online to booking by phone. This will alleviate pressure on the phonelines and thus improve access for those patients who cannot use online services.
How to cancel an appointment online – if you book online (via this website or using a booking link that was texted/emailed to you), you will receive a booking confirmation email which will explain how to cancel (and reschedule). Please check your junk folder if the email is not in your inbox. If you have booked by telephone, you will need to phone the surgery to cancel/reschedule.
How to email a doctor / ask a doctor a question – If you think a doctor will need to talk to you/ask you questions in order to answer your email/question, please instead ‘book a doctor telephone consultation’. If a conversation is not needed, you can use the Admin request service to ‘ask a question’. This should not be used if you need a quick response as it will be treated like other incoming mail and reviewed in turn.
How to send a photo to a doctor – please book a doctor telephone consultation and wait for the doctor to contact you. They will then send you a link in a text message or email and ask you to submit the photo directly to them.
How to connect my NHS App to the GP surgery’s system – if you have moved from another practice or are moving from Patient Access to the NHS App for online services, you may need to delete your NHS login and re-register. This is different to deleting the NHS App and re-installing it. See: Manage and delete (login.nhs.uk)
How to ‘other / do something else’ – if neither the search box, digital assistant nor FAQs help you, please use the form below for ‘how to…’ type questions. This should not be used for booking requests, asking for medical/nursing advice.