Doctor appointments
We book Doctor/Advanced Nurse Practitioner (ANP) appointments on the same day that you want your consultation, so called ‘same day appointments’. The majority of our appointments are for telephone consultations so the doctor can assess your needs and invite you to the surgery if they want to see you or you want to see them. We encourage everyone who can, to book routine appointments using our ‘Digital Front Door‘. This will free up the Appointment phoneline for patients who need an urgent appointment or extra help making a booking.
Tips:
- For routine appointments: Our Digital Front Door is open for routine same day appointments from 7am to 12pm, Monday to Friday. If you are unable to use the Digital Front Door, please call 01235 522602 between 8.30am and 12pm. If there are no more appointments available, please try again on the next working day (Monday to Friday excluding bank holidays).
- For urgent appointments: You can book using the Digital Front Door for a same day appointment from 7am to 12pm. If it is after 12pm or there is no availability to book online, please call 01235 522602 and request an urgent same day appointment. When we are closed, please call 111.
- Tell us your name, date of birth, preferred language and ask for an interpreter, if you would like us to use our foreign language interpreting service to help with communication. Please also ask if you need the Deaf interpreting (British Sign Language) service.
- Give the reason why you would like an appointment, either when you book online or speak to the booking staff, so the doctors can prioritise their call list and speak to the more urgent cases first.
- What happens if you miss the call from the doctor? The doctor will try calling you twice. If you think you have missed their call, please first check your answerphone for a message. If there is no message, please call 01235 522602 to request another call back.
Nurse appointments
Nurse appointments are pre-bookable which means you can book an appointment for a future date.
Tips:
- If you have been asked to book an appointment and sent an electronic booking link, please click on the link to book.
- If you have not been sent an electronic booking link or the link is not working, call 01235 522602.
- If the message you have received asks that you book with a specific nurse or for a specific length of time, please read the message to the appointment booking staff so they book you in the right clinic for the right amount of time.
- Please avoid calling in the mornings when phonelines are extra busy.
Clinical Pharmacist appointments
Clinical pharmacist appointments are pre-bookable which means you can book an appointment for a future date.
Tips:
- These appointments are ONLY for medication-related queries and medication reviews. The Pharmacist CANNOT cover medical condition advice or vaccinations.
- If you have been asked to book an appointment and sent an electronic booking link, please click on the link to book.
- If you have not been sent an electronic booking link or the link is not working, you can use the Digital Front Door or call 01235 522602.
Cancelling or changing an appointment
Please let us know as soon as possible if you are unable to make your appointment. If you have booked your appointment using a booking link or via the Digital Front Door, please go back to your confirmation email or text and follow the instructions on how to change or cancel your appointment. If you booked by telephone, please call 01235 522602. Lines are open from 8.30am to 6.30pm, Monday to Friday excluding bank holidays.